FAQs
Reservations
When is a good time to visit Belize?
The winter season from December to April is the time that attracts the most visitors to Belize, but that may be more related to traditional holiday seasons than anything else. Daytime winter temperatures average 85°F while the sea also averages 85 degrees year-round. There is usually a light breeze from the ocean year-round, which makes the climate very pleasant, although there is also usually high humidity year-round. Our wedding and honeymoon guests chose May, June, and September when the climate is beautiful, the prices are lower, and the flowers are at their best. July and August are popular with family adventurers, and although they often experience a short rain shower, it is quickly over and easily managed. We feel that October and November are perhaps one of the most pleasant seasons. This is hurricane season in the Caribbean (see separate question below) which puts some people off, but quiet, warm, and a wonderful time to take a short break and relaxing break.
Do you accept USD/Cash currency?
US dollars are widely accepted in Belize and would be the best currency to bring. The Belize dollar is pegged to the US dollar at a rate of US$1 to BZ$2. Major credit cards are accepted at our properties but are not widely used in small local stores or gas stations.
Check-In and Check-Out Time?
Check-in: 3:00 p.m.
Check-out: 11:00 a.m.
Can my children stay in the room for free?
One child, 11 years and under, stays for free when using existing bedding and sharing a room with at least one adult.
Do you have any packages for honeymoons and/or anniversaries?
Yes, view our packages at this link: https://thebelizecollection.com/vacation-packages
Do you offer any special discount to industry partners (airlinesf, other resorts, travel agents)?
Yes, we do have special discounts for our industry partners. To learn more, send us an email at reservations@thebelizecollection.com
Will rooms allow rollaway and/or Pack-n-Plays? Is there a charge?
Yes. There is an extra charge of US$30 plus tax per night.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
Kindly contact your booking provider to make the necessary changes.
Amenities
Do you have a spa, pool, and fitness center?
All our properties have a pool.
While we do not have a full-service spa at The Rainforest Lodge at Sleeping Giant, we can arrange onsite massage services for you. Both the Almond Beach Resort and Umaya Resort and Adventures have a spa.
Unfortunately, we don’t have a fitness center; however, we have an array of activities that will keep you active during your stay. Check them out here: https://thebelizecollection.com/activities/
Do you have bicycles onsite?
Yes, we have bicycles for our guests to explore the area. Stop by our front desk and learn more.
Do you have onsite activities that are complimentary?
Yes, we do have onsite activities that are free of charge. View them here:
Jungle onsite activities: https://thebelizecollection.com/jungle-onsite-activities/
Beach onsite activities: https://thebelizecollection.com/beach-onsite-activities/
Is the resort equipped with Internet connection and WiFi?
Yes, our resorts are equipped with internet connection.
Policies
What is your Cancelation Policy?
Any cancellation of reservations or portions of reservations MUST be received in writing.
60+ days prior to arrival = 100% refund
less US$100.00 processing fee.
31-59 days prior to arrival = 50% refund
less US$100.00 processing fee.
0-30 days prior to arrival = NO refund.
No Show = NO Refund
Due to the above, it is HIGHLY recommended that all clients purchase “trip cancellation insurance” in order to cover a possible cancellation of 60days or less of initiating itinerary.
- The Belize Collection cannot be held responsible or liable for trip cancellations or altered itineraries due to reasons out of our control such as acts of God, including but not limited to heavy rains, flooding, storms, hurricanes, or any other natural occurrence. Whenever possible, another available tour will be substituted for tour cancellations.
- The Belize Collection is not responsible for refunding any portions of any itinerary which the clients do not use.
- For Peak Season, dates cancellations made after October 1st are non-refundable. No refunds will be given for unused hotel rooms, package portions, tours, or transfers for any reason.
- Packages, rooms, and services purchased for a specific Belize Collection resort are NOT transferable to another Belize Collection Resort.
What is your Deposit Policy?
100% deposit due if booking within 30 days of arrival (For both package & room only)
Room only- 50% deposit due at time of booking and the balance due 30 days prior to arrival
Package- 30% deposit due at time of booking and the balance due 30 days prior to arrival
Peak Dates (Dec 16-Jan 5) – Balance due is 60 days before arrival.
What forms of payment do you accept?
We currently accept only Visa and Mastercard credit cards.
Press & Collaboration Inquiries
I need media and hotel matterials for editorial coverage, who should I contact?
To access official images for our properties send us an email at marketing@thebelizecollection.com
I am interested in a media/edotorial stay at your hotel, who can I contact?
To access official images for our properties send us an email at marketing@thebelizecollection.com
I am interested in a photoshoot at your hotel, who can I contact?
To access official images for our properties send us an email at marketing@thebelizecollection.com
I am an influencer interested in collaborating with your hotel, who can I contact?
Please send an email with your media kit to social@thebelizecollection.com
Transportation / Directions
How do I get to the resort and how far is it from the airport?
We offer road transfers from the airport to the resorts. To request pricing and book your transfer, send an email to reservations@thebelizecollection.com.
We can also assist in booking a domestic flight for the following properties: The Lodge at Jaguar Reef, Almond Beach, Umaya Resort & Adventures.
The drive from the Belize International Airport (BZE) to The Rainforest Lodge at Sleeping Giant is approximately one hour and 20 minutes. Accessible by road only.
The Belize International Airport (BZE) to Hopkins, where The Lodge at Jaguar Reef, Almond Beach and the Colonial Inn are located, is approximately a two-hour drive. There is also a domestic airport (DGA) which is about a 20 minute drive from the resorts.
The Belize International Airport (BZE) to Placencia where Umaya Resort & Adventures is located is about a three-hour drive/road transfer. There is also a domestic airport (PLJ) which is about a 25-minute drive from the resort.
*Please note that transfers should be booked at least 48 hours prior to your arrival with payments.
Which airlines fly to Belize?
American Airlines, WestJet, JetBlue, Alaska Airlines, Delta Airlines, Southwest Airlines, SunCountry Airlines and Air Canada
Do you provide shuttle serrvices?
We offer road transfers from the international airport to the resorts. To request pricing and book your transfer, send an email to reservations@thebelizecollection.com
Concierge
Are Babysitting services available?
Yes, US$15 plus tax per child per hour.
What are the Restaurant & Bar hours?
Restaurant hours are 7:00 a.m. to 8:00 p.m. Reservations are encouraged and can be made with front desk.
The Lodge at Sleeping Giant bar hours are 7:00 a.m. to 9:00 p.m.
The Lodge at Jaguar Reef bar hours are:
Infusion Bar: 7:00 a.m. to 9:00 p.m.
Charlie’s Pool Bar: 10:00 a.m. to 5:00 p.m.
Big Dock Ceviche Bar: 12:00 p.m. to 8:00 p.m.
Umaya Resort and Adventures bar hours are:
Restaurante Laguna main bar: 11:00 a.m. to 7:00 p.m.
Fyah Bar pool bar: 7:00 a.m. to 9:00 p.m.
Restaurant Menu
I want flowers, champagne, or gifts sent to the room, how do I do this?
For any special requests, feel free to send us an email at reservations@thebelizecollection.com.
How do I book tours at your property?
To book tours or learn more about how to experience the best in Belize contact us at reservations@thebelizecollection.com. To view a list of our tours, click here https://thebelizecollection.com/activities/
Pets
What is your pet policy?
Small dogs and service dogs are allowed on the property for a nightly fee of US$50/night plus taxes.
Unfortunately, we do not allow dogs above 35 lbs.