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FAQs

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FAQs

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Reservations

The winter season from December to April is the time that attracts the most visitors to Belize, but that may be more related to traditional holiday seasons than anything else. Daytime winter temperatures average 85°F while the sea also averages 85 degrees year-round. There is usually a light breeze from the ocean year-round, which makes the climate very pleasant, although there is also usually high humidity year-round. Our wedding and honeymoon guests chose May, June, and September when the climate is beautiful, the prices are lower, and the flowers are at their best. July and August are popular with family adventurers, and although they often experience a short rain shower, it is quickly over and easily managed. We feel that October and November are perhaps one of the most pleasant seasons. This is hurricane season in the Caribbean (see separate question below) which puts some people off, but quiet, warm, and a wonderful time to take a short break and relaxing break.

US dollars are widely accepted in Belize and would be the best currency to bring. The Belize dollar is pegged to the US dollar at a rate of  US$1 to BZ$2. Major credit cards are accepted at our properties but are not widely used in small local stores or gas stations.

Check-in:        3:00 p.m.

Check-out:     11:00 a.m.

One child, 11 years and under, stays for free when using existing bedding and sharing a room with at least one adult.

Yes, view our packages at this link: https://thebelizecollection.com/packages/

Yes, we do have special discounts for our industry partners. To learn more, send us an email at [email protected]

Yes. There is an extra charge of US$30 plus tax per night.

Amenities

All our properties have a pool.

While we do not have a full-service spa at The Rainforest Lodge at Sleeping Giant, we can arrange onsite massage services for you. Both the Almond Beach Resort and Umaya Resort and Adventures have a spa.

Unfortunately, we don’t have a fitness center; however, we have an array of activities that will keep you active during your stay. Check them out here: https://thebelizecollection.com/activities/

Yes, we have bicycles for our guests to explore the area. Stop by our front desk and learn more.

Yes, we do have onsite activities that are free of charge. View them here: https://thebelizecollection.com/on-site-to-dos/

Yes, our resorts are equipped with internet connection.

Policies

Any cancellation of reservations or portions of reservations MUST be received in writing.

60+ days prior to arrival = 100% refund less US$100.00 processing fee.

31-59 days prior to arrival = 50% refund less US$100.00 processing fee.

0-30 days prior to arrival = NO refund.

No Show = NO Refund

Due to the above, it is HIGHLY recommended that all clients purchase “trip cancellation insurance” in order to cover a possible cancellation of 60days or less of initiating itinerary.

• The Belize Collection cannot be held responsible or liable for trip cancellations or altered itineraries due to reasons out of our control such as acts of God, including but not limited to heavy rains, flooding, storms, hurricanes, or any other natural occurrence. Whenever possible, another available tour will be substituted for tour cancellations.

• The Belize Collection is not responsible for refunding any portions of any itinerary which the clients do not use.

• For Peak Season, dates cancellations made after October 1st are non-refundable. No refunds will be given for unused hotel rooms, package portions, tours, or transfers for any reason.

• Packages, rooms, and services purchased for a specific Belize Collection resort are NOT transferable to another Belize Collection Resort.

Enhanced Cancellation Guarantee
If cancellation is received in writing 72 hours prior to arrival, due to a pandemic related issue; clients will be entitled to a full credit to be applied to a future date within a year from original travel date. (Fear or concern about traveling is generally not a covered reason for cancelling your trip)

100% deposit due if booking within 30 days of arrival (For both package & room only)

Room only- 50% deposit due at time of booking and the balance due 30 days prior to arrival

Package- 30% deposit due at time of booking and the balance due 30 days prior to arrival 

Peak Dates (Dec 16-Jan 5) – Balance due is 60 days before arrival.

We currently accept only Visa and Mastercard credit cards.

Press & Collaboration Inquiries

Transportation / Directions

We offer road transfers from the airport to the resorts. To request pricing and book your transfer, send an email to [email protected].

We can also assist in booking a domestic flight for the following properties: The Lodge at Jaguar Reef, Almond Beach, Umaya Resort & Adventures. 

The drive from the Belize International Airport (BZE) to The Rainforest Lodge at Sleeping Giant is approximately one hour and 20 minutes. Accessible by road only.

The Belize International Airport (BZE) to Hopkins, where The Lodge at Jaguar Reef, Almond Beach and the Colonial Inn are located, is approximately a two-hour drive. There is also a domestic airport (DGA) which is about a 20 minute drive from the resorts.  

The Belize International Airport (BZE) to Placencia where Umaya Resort & Adventures is located is about a three-hour drive/road transfer. There is also a domestic airport (PLJ) which is about a 25-minute drive from the resort.  

*Please note that transfers should be booked at least 48 hours prior to your arrival with payments.

 We offer road transfers from the international airport to the resorts. To request pricing and book your transfer, send an email to [email protected]

For further details visit: https://thebelizecollection.com/getting-here/

 

Concierge

Yes, US$15 plus tax per child per hour.

Restaurant hours are 7:00 a.m. to 8:00 p.m. Reservations are encouraged and can be made with front desk.

The Lodge at Sleeping Giant bar hours are 7:00 a.m. to 9:00 p.m.

The Lodge at Jaguar Reef bar hours are:

Infusion Bar: 7:00 a.m. to 9:00 p.m.

Charlie’s Pool Bar: 10:00 a.m. to 5:00 p.m.

Big Dock Ceviche Bar: 12:00 p.m. to 8:00 p.m.

Umaya Resort and Adventures bar hours are:

Restaurante Laguna main bar: 11:00 a.m. to 7:00 p.m.

Fyah Bar pool bar: 7:00 a.m. to 9:00 p.m.

Grove House Menu

The Paddle House Menu

Restaurante Laguna Menu

For any special requests, feel free to send us an email at [email protected]

To book tours or learn more about how to experience the best in Belize contact us at [email protected]. To view a list of our tours, click here https://thebelizecollection.com/activities/

Pets

Small dogs and service dogs are allowed on the property for a nightly fee of US$50/night plus taxes. 

Unfortunately, we do not allow dogs above 35 lbs.

COVID 19 Regulations & Advisories

  •  Masks are encouraged but not required.
  • Rooms are cleaned upon request.
  • All common areas are cleaned and sanitized frequently.
  • Onsite testing is available upon request.
  • If a guest tests positive, a rate of US$129 plus tax per night will be charged for quarantine.

Effective March 1st, 2022, fully vaccinated travellers must show proof of vaccination for entry into Belize’s airport, land port or seaport. A negative test is no longer required for fully vaccinated travelers.


If unable to show proof or if the traveller is unvaccinated, proof of a negative Covid test can be presented or a test can be administered by the Ministry responsible for health at border point.


Effective February 15th, 2022, all travelers entering Belize will be required to purchase travel health insurance – a mandatory insurance that helps protect travelers against incurred medical and non-medical expenses, if they test positive for COVID-19 while in Belize.


The cost of the policy is $18 USD. It is recommended that travelers purchase the Belize Travel Health Insurance prior to their travel to Belize. However, purchases can be made upon arrival at the Philip Goldson International Airport. https://www.belizetravelinsurance.com/

Persons entering Belize are no longer required to download the Belize Health App prior to arrival.


Travelers should verify COVID 19 testing regulations with respective airlines prior to travel (departure & arrival) as they may vary.


Travelers are required to complete the customs and immigration form that is provided during their flight.

Yes, we do provide onsite testing. You can either book your appointment for testing with one of our sales agents at [email protected] or upon arrival with the front desk agent.

Contact Us

Dinner

Appetizer

BBQ Pig Tail
US 11 | BZ 22

Smoked salt-cured pork tails, brushed with house barbecue sauce and served with a warm,
hand-made flour tortilla and pickled habanero-onion sauce.

Country Barn Mozzarella Sticks
US 13 | BZ 26

Seasoned, breadcrumb-encrusted mozzarella cheese sticks, deep fried to a crispy
golden finish, served with jalapeño tartar and a
sweet/spicy tomato habanero sauce.

Entree

Herb Tomato Pasta
US 18 | BZ 36

Al dente linguine pasta tossed in a slow-roasted tomato sauce with fresh herbs,
tossed in fresh Country Barn ricotta cheese.

Pollo Asado
US 18 | BZ 36

Tangy herbed chicken cuts grilled to perfection and topped with fresh Mennonite
cheese, served with a warm flour tortilla, re-fried beans, guacamole, and house
pico de gallo.

Oregano Pork Ribs
US 20 | BZ 40

Tender, slow-smoked pork ribs simmered in an all spice-oregano barbecue sauce.

Cocoa-Red Wine Braised Lamb Shank
US 27 | BZ 54

Locally raised lamb shank, slow braised in a rich, fresh ground cacao and red wine
broth, served with a side of warm, home-made bread.

Creole Oxtail Stew
US 27 | BZ 54

Free range oxtail cuts slow-cooked in a rich Creole tomato sauce with farm
vegetables, served with coconut cilantro rice.

Latin American Carne Asada
US 31 | BZ 62

Local beef tenderloin, pan-seared in garlic butter, brushed with home-made
chimichurri cause and served with sides of the evening.

Citrus-Achiote Chop
US 21 | BZ 42

Seared 1″ butcher cut rib chop served with smashed potatoes, grilled zucchini
and slathered with our signature citrus-achiote gravy.

Camarones en Crema de Coco
US 24 | BZ 48

Fresh farm shrimp simmered in hand-pressed coconut milk with organic, reigonal
vegetables, herbs and habanero peppers, served with a side of coconut rice and creole
bread rolls.

Soups

Farmer's Bean Soup
US 10 | BZ 20

Slow-cooked red kidney beans, crowned with crispy chicharrones and pico de gallo,
accompanied by crispy seasoned corn tortilla chips.

Chicken Escabeche
US 13 | BZ 26

Organic chicken cuts, pan fried and simmered in Tia Blanca’s sun-dried oregano, jalapeño, lime,
onion broth, served with warm hand-made corn tortillas.

Salads

Citrus & Arugula Salad
US 13 | BZ 26

Dehydrated orange segments, with fresh arugula, farm vegetables, and sliced
hard-boiled eggs, served with your choice of honey balsamic dressing or our
Grove House signature citrus vinaigrette.

Peanut & Ricotta Salad
US 15 | BZ 30

Toasted local peanuts and crumbled ricotta cheese on baby spinach, purple
onions and, tomatoes, served with your choice of our honey balsamic dressing or
our Grove House signature citrus vinaigrette.

Desserts

Coconut Caramel Flan
US 7 | BZ 14
Mayan Chocolate Cake
US 9 | BZ 18
Soursop Cheesecake
US 9 | BZ 18

All prices are inclusive of GST.

Lunch

Appetizer

Country Barn Mozzarella Sticks
US 13 | BZ 26

Seasoned, breadcrumb-encrusted mozzarella cheese sticks, deep fried to a crispy
golden finish, served with jalapeño tartar and a
sweet/spicy tomato habanero sauce.

Shrimp Habanero Fritters
US 14 | BZ 28

Farm-raised shrimp tossed in Belikin beer batter with farm vegetables, habanero
peppers, golden friend and served with roasted garlic aioli dipping sauce.

Entree

Grove House Smoked Brisket Skillet Nachos
US 13 | BZ 26

Shredded slow-smoked local brisket over crisp corn tortilla shells, topped with
re-fried beans, 2 cheeses, and fresh lime cured salsa.

Pollo asado
US 16 | BZ 32

Tangy herbed chicken cuts grilled to perfection and topped with fresh Mennonite
cheese, served with a warm flour tortilla, re-fried beans, guacamole, and house
pico de gallo.

The Giant Burger
US 18 | BZ 36

Toasted home-made burger bun with grilled ground stead patty, topped with melted
cheddar cheese, crispy bacon, and a honey plantain mustard cabbage slaw,
served with potato fries.

Sandwich de Cochinita Pibil
US 14 | BZ 28

Slow-smoked pork leg, shredded and served on a freshly made bun, topped with Belizean
style coleslaw and served with potato fries.

Lamb Salbutes
US 15 | BZ 30

Locally butchered free-range lamb grilled to perfection on a golden fried yellow
corn tortilla, topped with marinated cabbage and tomatoes then
drizzled with mint pesto.

Soup

Farmer's Bean Soup
US 10 | BZ 20

Slow-cooked red kidney beans, crowned with crispy chicharrones and pico de gallo,
accompanied by crispy seasoned corn tortilla chips.

Creole Oxtail Stew
US 13 | BZ 26

Free range oxtail cuts slow-cooked in a rich Creole tomato sauce with farm
vegetables, served with coconut cilantro rice.

Salads

Herb & Watermelon Salad
US 12 | BZ 24

Mennonite harvested watermelons, diced and tossed with organic greens, fresh
mint, basil and ricotta cheese with your choice of honey balsamic dressing or oue
Grove House Signature citrust vinaigrette.

Citrus & Arugula Salad
US 12 | BZ 24

Dehydrated orange segments, with fresh arugula, farm vegetables, and sliced
hard-boiled eggs, served with your choice of honey balsamic dressing or our
Grove House signature citrus vinaigrette.

Desserts

Traditional Vanilla Icre Cream
US 5 | BZ 10
Nance-infused Caramel Flan
US 9 | BZ 18
Ayote en Miel with Vanilla Ice Cream
US 9 | BZ 18

All prices are inclusive of GST.

Breakfast

The Little Donkey
US 9 | BZ 18

Breakfast burrito of warm handmade flour tortilla stuffed with re-fried beans, scrambled eggs, crispy
pork bacon, farm vegetables and fresh Mennonite cheese.

Belizean Stuffed Jack
US 10 | BZ 20

Golden fried flour tortilla, stuffed with re-fried beans, sauteed vegetables,
habanero flavored sausage, scrambled eggs, and Mennonite cheese, served with pickled habanero curtido.

The Giant Pancakes
US 10 | BZ 20

2 giant pancakes dusted with cinnamon sugar, topped with tropical fruit chutney, served with a side of grilled habanero flavored sausage.

The Village Breakfast
US 11 | BZ 22

Farm fresh eggs scrambled with onions and tomatoes, accompanied by
coconut refried beans, crispy bacon and Belizean fried jacks.

Chef's Farm Omelette
US 10 | BZ 20

2-egg omelette filled with sauteed organic vegetables, served with toasted
baguettes and fresh Mennonite ricotta cheese

Continental
US 12 | BZ 24

In-house baked goods, locally grown fruit, Mennonite yogurt and coffee.

All prices are subject to 10% Resort Fee.

Time to book your stay

1512 Chemin de Stramousse, 06530
Grasse, Provence-Alpes-Côte d’Azur, France

Antoine Lavoisier – managing director